FAQ’S | FREQUENTLY ASKED QUESTIONS

Q: Where is my order?

A: Once the order has been processed it is sent to the warehouse. It usually takes about 3-4 days to ship.

Q: How do I track shipping?

A: As soon as the order ships an email with tracking will be sent to the email address provided at order entry.

Q: My order was marked as delivered but hasn’t arrived.

A: Our customer service will contact the warehouse to further investigate the tracking.

Q: I was charged but it hasn’t shipped.

A: Credit cards are charged at the time of the order

Q: What is the average arrival time for regular shipping?

A: Usually around 3-4 days

Q: Something is wrong with order, ie. wrong item, something damaged.

A: Our customer service will contact the warehouse to have correct item or replace the damaged item shipped.

Q: Can I get a discount?

A: We do not offer discounts as products are priced with no Lyft markup.

Q: This item is out of stock, when will it be available again?

A: Our customer service will contact the warehouse and let you know when the item is expected to be back in stock.

Q. My credit card was charged the wrong amount.

A: Please confirm order is correct before shipping.

Q: I shipped to the wrong address, can I change it?

A: No, once the order is processed it goes directly to the warehouse and no changes can be made.

Q: Can I pay for faster shipping?

A: No, there is a flat shipping fee for ground shipping.

Q: What qualifies for free shipping?

A:  For all other products such as masks, sanitizer and disinfectant, your total order must be over $40 and under 12 pounds to qualify for free shipping (excluding the partition). Partition are not included in this promotion as they are shipped in their own box and from a different location.