FAQ’S | FREQUENTLY ASKED QUESTIONS
Q: Where is my order?
A: Once the order has been processed it is sent to the warehouse. It usually takes about 3-4 days to ship.
Q: How do I track shipping?
A: As soon as the order ships an email with tracking will be sent to the email address provided at order entry.
Q: My order was marked as delivered but hasn’t arrived.
A: Our customer service will contact the warehouse to further investigate the tracking.
Q: I was charged but it hasn’t shipped.
A: Credit cards are charged at the time of the order
Q: What is the average arrival time for regular shipping?
A: Usually around 3-4 days
Q: Something is wrong with order, ie. wrong item, something damaged.
A: Our customer service will contact the warehouse to have correct item or replace the damaged item shipped.
Q: Can I get a discount?
A: We do not offer discounts as products are priced with no Lyft markup.
Q: This item is out of stock, when will it be available again?
A: Our customer service will contact the warehouse and let you know when the item is expected to be back in stock.
Q. My credit card was charged the wrong amount.
A: Please confirm order is correct before shipping.
Q: I shipped to the wrong address, can I change it?
A: No, once the order is processed it goes directly to the warehouse and no changes can be made.
Q: Can I pay for faster shipping?
A: No, there is a flat shipping fee for ground shipping.
Q: What qualifies for free shipping?
A: For all other products such as masks, sanitizer and disinfectant, your total order must be over $40 and under 12 pounds to qualify for free shipping (excluding the partition). Partition are not included in this promotion as they are shipped in their own box and from a different location.
Q: Do you ship to PO Boxes?
A: No, orders that are placed shipping to a PO Box will be cancelled.