FAQ’S | FREQUENTLY ASKED QUESTIONS
Q: How do I return my order?
A: Due to the nature of the products, returns are only accepted for damaged items. Damaged products must be reported 48 hours after receipt including pictures of the damaged item and the packaging it arrived in.
Q: Where is my order?
A: Once the order has been processed it is sent to the warehouse. It usually takes about 3-4 days to ship.
Q: How do I track shipping?
A: As soon as the order ships an email with tracking will be sent to the email address provided at order entry.
Q: My order was marked as delivered but hasn’t arrived.
A: Our customer service will contact the warehouse to further investigate the tracking.
Q: I was charged but it hasn’t shipped.
A: Credit cards are charged at the time of the order
Q: What is the average arrival time for regular shipping?
A: Usually around 3-4 days
Q: Something is wrong with order, ie. wrong item, something damaged.
A: Our customer service will contact the warehouse to have correct item or replace the damaged item shipped.
Q: Can I get a discount?
A: We do not offer discounts as products are priced with no Lyft markup.
Q: This item is out of stock, when will it be available again?
A: Our customer service will contact the warehouse and let you know when the item is expected to be back in stock.
Q. My credit card was charged the wrong amount.
A: Please confirm order is correct before shipping.
Q: I shipped to the wrong address, can I change it?
A: No, once the order is processed it goes directly to the warehouse and no changes can be made.
Q: Can I pay for faster shipping?
A: No, there is a flat shipping fee for ground shipping.
Q: What qualifies for free shipping?
A: For all other products such as masks, sanitizer and disinfectant, your total order must be over $40 and under 12 pounds to qualify for free shipping (excluding the partition). Partition are not included in this promotion as they are shipped in their own box and from a different location.
Q: Do you ship to PO Boxes?
A: No, orders that are placed shipping to a PO Box will be cancelled.